FAQ's
How can we help you?
What is so good about Atherton Bikes?
We’re putting our hearts and souls into creating and growing our bike company, designing a range of bikes with the same attention to detail we apply to winning a World Cup Series or to designing components for Airbus. Atherton Bikes utilises revolutionary additive manufacturing technologies combined with bespoke carbon fibre tubing to create our ultimate range of bikes.
We started with what we know best, focusing on high-level product designed to be ridden aggressively. In our first race-season on board the bikes we took three World Cup wins. But not everybody is a racer, our dream is to see kids, all mountain explorers, bike park shredders, racers and e-bikers enjoying our bikes.
Whatever your skill-level or preferred riding style we believe that a high quality, correctly fitted bike that delivers a stable and composed ride is key to an awesome riding experience and to your progression as a rider. Our first customers all feel the same way – “I feel more confident, and I ride faster” and “You ride better on this bike.”
Who is behind Atherton Bikes and what do Dan, Gee and Rachel actually do there?
Dan, Gee and Rachel Atherton have dominated the world mountain-biking stage for more than 15 years. During this time, they have won 8 World Championships and 49 World Cups and been instrumental in the development and testing of some of the world’s fastest mountain-bikes including the Commencal Supreme, GT Fury, GT Sanction and Trek Session.
They have brought together a founding team who bring a wealth of engineering experience and knowledge from F1, aerospace and NASA as well as the operational and financial expertise that will drive the business forward. Dan, Gee and Rachel are involved in every decision about our bikes.
How should I interpret the model names?
That’s easy! The letter signifies manufacturing process (so “A” for Additive Manufacturing or S for Subtractive Manufacturing) Then the number refers to mm of rear travel eg A170 is our additive manufactured bike with 170mm of travel on the rear...
How do I choose between the A or S Range? What’s the difference?
Our A-range: built from carbon and titanium, slightly lighter than the Aluminium range and based around the infinitely adjustable DW6 linkage. With 22 standard sizes, a mm perfect custom-sizing option and the chance to choose your build line by line, the A-range is designed for riders who know exactly what they want and aren’t used to compromise!
The S Range: a more affordable option built from aluminium and based around the world –cup winning DW4 linkage. It offers 12 standard sizes, 3 builds hand-picked by our team and a slight hit on weight is balanced by a rugged and low-maintenance ride. Many of the learnings from our award-winning A-range informed the design brief for this range – we think you’ll love it.
What do you mean by custom fit?
Every Atherton Bike can be perfectly fitted for its rider through the combination of our fit calculator and additive manufacturing. We offer up to 22 standard sizes in our A Range and 12 in our S Range so most riders should find a great fitting size for them. But if you are in between sizes or would like a bike specifically built for your measurements, we can match you to the millimetre (A Range only).
Can I choose different components?
Yes. We recommend two-three different specifications per model which we ride and love. However, if you’ve always dreamt of a particular build spec, we can make that happen. Purchase the closest standard build spec to secure your build slot, then contact Tom at sales@athertonbikes.com and he can help you change and source your parts.
How long is the wait between order and delivery?
For our A Range: We aim to have you out on the trails on your new Atherton Bike after 18 weeks. Each frame is bespoke and made to order, during this period you will be provided with photo updates so you can see your bike go through the manufacturing process and come to life.
For our S Range: delivery dates will vary by size and by selected build – add to basket to get an accurate date for your choices…
Can I try before I buy?
We currently run a small fleet of demo bikes from Dyfi Bike Park in Mid Wales, and are working to get some S Range Demo's added for you to try too!
To arrange: sales@athertonbikes.com
Can I buy or test-ride an Atherton Bike in a shop?
It’s incredibly important to us to maintain the individual care and attention to detail that goes alongside such a high quality, bespoke product. This means all sales are direct to consumer through our website to ensure you have the best experience with getting your own Atherton Bike.
We do welcome all of our customers to visit, and pick up their bikes from HQ... just a few miles from Dyfi Bike Park it's the perfect way to celebrate new bike day!! Contact us to arrange your visit: sales@athertonbikes.com
Can I buy an Atherton Bike from outside of the UK?
We're proud to serve customers worldwide, with over 66% of our customers enjoying our bikes from outside the UK.
To ensure a smooth international shopping experience, here's a breakdown of import duties for various regions:
European Union (EU): If you're in the EU, our UK Certificate of Origin exempts you from paying import duties, making it a hassle-free shopping experience.
Australia (Cert of Origin Aus): 0% import duty.
Canada (Cert of Origin Canada): 0% import duty, but do note that our prices are quoted in pounds due to exchange rate fluctuations.
New Zealand (Most Favored Nation): 5% import duty.
Chile (Cert of Origin for Chile): 6% import duty.
United States (USA): Navigating U.S. customs can be complex, and the import duty can vary. We've observed charges ranging from 0% to 11%, with some customers paying 5.5% or nothing at all. We recommend conducting your research for the most accurate information. Check the official UK government service for customs information for the USA.
Canada: Atherton Bikes quotes export prices without UK sales tax, but you may be liable for local sales tax. Thankfully, the UK and Canada have a trade deal that typically results in a 0% import tax. However, be aware of potential local sales tax obligations.
Please note that the following Canadian provinces have specific sales tax regulations:
Alberta: 5% GST
British Columbia: 5% GST and 7% PST
Manitoba: 5% GST and 7% PST
New Brunswick: 15% HST (including 5% GST)
Newfoundland and Labrador: 15% HST (including 5% GST)
Northwest Territories: 5% GST
Nova Scotia: 15% HST (including 5% GST)
Nunavut: 5% GST
Ontario: 13% HST (including 5% GST)
Prince Edward Island: 15% HST (including 5% GST)
Quebec: 5% GST and 9.975% PST (included in the GST)
Saskatchewan: 5% GST and 6% PST
Yukon Territory: 5% GST
For specific details, we recommend checking your local responsibilities regarding import duties and taxes. We aim to provide you with the most accurate information but advise conducting your research to ensure a smooth customs experience
What are the delivery charges?
Delivery costs vary by location, and we rely on trusted shippers to ensure your bike reaches you safely and swiftly. Shipping fees are applied at checkout.
Can I pick my bike up from Atherton Bikes HQ?
Yes, we welcome pick-ups by appointment and visits to our headquarters. We'd love to give you a tour so that you can see where your bike was brought to life. Dyfi Bike Park is conveniently located near our manufacturing facility, making it an excellent spot for a demo or your first ride on your new Atherton Bike.
International Customers:
If you're located outside the UK and wish to collect your order from our headquarters, please be aware that you will be required to pay UK VAT. However, you can reclaim this VAT at the airport or ferry terminal. Simply request a VAT407 form from us, which you can get stamped at customs and then reclaim within 21 days (approximately 3 weeks).
Tell me about Tax…
If you are living and riding in the UK, VAT is included in the product price.
If you are outside the UK, the product price displayed is excluding tax. This means you will be required to pay an import duty on your frame before it lands with you. This is usually between 14%-20% but changes depending on your country.
I have some questions before I take the plunge - who can I talk to?
We understand, it’s a big decision! Drop us an email to sales@athertonbikes.com or hop onto live chat and we’ll be able to answer any questions you have.
How can I pay?
We accept payment through PayPal and all major banks. If you struggle with payment at all, please get in touch with us on sales@athertonbikes.com or through Live Chat and we’ll be able to help.
How can I talk to someone about the progress of my order?
You can get an update at any time by mailing sales@athertonbikes.com or hop onto live chat and we’ll will be able to give you a quick update!
What warranty will be offered with the bikes?
We will only ever sell bikes that we are confident ride ourselves. Because of this, original owners will be offered a conditional lifetime warranty on both A and S Range frames, excluding wearable parts such as bearings.
Where can I find a detailed after care document?
Head to our Tech Sheets page where you can find all the information you need about caring for your Atherton bike.